退款政策

💖 Return & Refund Policy

At Glamour Glow, each piece is thoughtfully crafted and carefully inspected before it reaches you. We hope you adore your jewelry as much as we love creating it.

Please review the following policy before placing your order.

🌸 No Refund Policy

We do not accept refunds for any orders once they have been placed.
However, if your item arrives damaged, defective, or incorrect, we are happy to offer an exchange or store credit.

💌 Exchange Policy

If you receive a damaged or incorrect item, please contact us within 5 business days of receiving your order via:

  • Email: [info@glamourglowjewelry.ca]

  • Instagram Inbox: [@glamourglow.jewelry] 

To qualify for an exchange or store credit:

  • The item must be in brand new, unused condition, with all original packaging intact.

  • You must provide your order number and clear photos showing the issue.

Customers are responsible for the return shipping cost upfront.
Once your return is received and approved, we will issue a store credit for:

  • The item value, and

  • The return shipping amount you paid (as proof of postage or receipt may be required).

Please note that shipping fees for the original order are non-refundable.

✨ Earrings & Hygiene Policy

For hygiene and safety reasons, all earrings are final sale and cannot be returned or exchanged, even if unused.

💎 Sale Items

All items purchased during a promotion, discount, or sale event are final sale and cannot be returned, exchanged, or refunded.

🌷 Additional Information

  • Glamour Glow reserves the right to refuse exchanges that do not meet our policy conditions.

  • We are not responsible for lost or damaged parcels during the return shipment.

  • Approved store credits will be issued as a digital gift code, redeemable for future purchases on our website.

✨ Thank you for understanding and supporting Glamour Glow.
Your satisfaction means the world to us, and we’re always here to ensure your experience shines as bright as your jewelry.